How Do You Communicate and Manage Expectations?
After you set clear expectations, there are a few steps you can actively take to communicate and manage them. Most importantly, communication of employee expectations should be as clear and specific as possible. For you to manage expectations, everybody needs to be on the same page as to what is required of them.
When you meet with employees to communicate and manage expectations, Banks recommends that you always be clear on attainable objectives, give the employee an opportunity to ask questions, and discuss the tools necessary to accomplish each task. It also helps to explain the purpose of each task and casually check in with your employees, showing them that you are reachable and attentive.
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Wee recommends meeting with employees regularly to discuss ongoing projects and holding one-on-one meetings to display caring and professional leadership. However, since every employee is different, you may have to use different methods of communication to best reach each one. For example, some team members may prefer frequent face-to-face meetings, whereas others might prefer a more hands-off approach.
“To communicate and manage expectations effectively, it is important to know what is expected from the employees and teams and set realistic, reasonable tasks and deadlines,” Wee said. “The success of the organization hinges on having good communication practices, resulting in lower employee turnover.”